Blugecko is an elephant friendly tour operator and agent. Blugecko only sells treks which offer a more ethical and postive elephant interaction experience.
• Tours and treks: At the time of booking you will be asked to pay either the full amount or a deposit. Refunds will be made in the form of a refund to your credit card:
Cancellation 10+ days prior to tour departure - you will lose 10% of the amounts we hold plus an additional refund fee of 500 Baht will be deducted. Cancellation within 10 days prior to tour departure - no refund will be made. All requests for refunds must be made in writing (email) and directed to the Blugecko Customer Care Team or your Blugecko tour coordinator
• Hotels: If you have booked hotels with your tours your deposit amount will include one nights accommodation charge for the hotel. You will be refunded as follows:
Cancellation 10+ days prior to arrival - we will not levy any further cancellation fees other than those stated above. Cancellation within 10 days prior to tour departure -We will levy a further cancellation fee of one nights accommodation charge for each room booked this is in addition to the cancellation fees above
• Flights: Terms for flight cancellations will depend on airlines and ticket types. We will refund in full any amounts which are returned to us by the airline or ticket provider less 3% of flight total plus 500 Baht handling and refund fee
Modifications & Amendments
• All requests for modifications/amendments/date changes must be made in writing and directed to the Blugecko customer care team or your Blugecko tour Coordinator. If you request a modification/amendment/date change Blugecko will attempt to honor your request at no charge; however a modification/amendment/date change may attract an additional fee. Date-change requests and amendments are subject to availability Blugecko cannot guarantee the success of any date-change request.
• Blugecko (or its partner operator) will endevour to pick you up at the time and date detailed on your voucher and itinerary. Please check that all details on the voucher are correct. It is the customers responsibility to ensure, tour dates and times are stated correctly and to their requirements, so please check the voucher carefully once issued.
Pricing & Inclusions/Exclusions
• Prices listed on Blugecko web sites are per person, unless otherwise specified. All prices are listed in Thai baht
We do not guarantee any price quoted in a currency other than Thai Baht. If you request a quote in another currency other than Thai Baht then this is subject to change depending on the prevailing exchange rate until full payment has been made. Price quotations are subject to change without notice, until a booking has been confirmed and full payment has been made.
• Outlying hotels may incur extra charges, if you have not notified us otherwise the quote and price will be based on the assumption that your hotel is located centrally. If you notify us after payment of an outlying hotel we reserve the right to increase the price to cover the extra expense of picking you up from on out of town or outlying resort (example: extra fees will need to be paid if you are staying at a Suvaranbhumi Airport Hotel in Bangkok)
Airport, train, bus station and hotel transfers
• Blugecko will endeavor to pick you up promptly at the designated airport, bus or train station according to the arrival information you provide to us. It is the customers responsibility to ensure that the correct arrival information is provided to us and must clearly state at which airport, bus station, ferry port or train station and provide flight number and arrival time (in 24 hour format). If you arrival transport is more than 2 hours late Blugecko reserves the right to cancel the transport/transfer service and the transfer fee will be forfeited by the customer. For hotel pick ups and transfers it is the clients responsibility to provide the full name and full address of the hotel. If you only provide the hotel name then we will search on-line for an address of your stated hotel but please note that it is the customers responsibility to ensure we have the correct address. We will provide the hotel address on the payment request email please check that that we have the correct address before proceeding with payment. Blugecko must be informed of your hotel name and address at least 48 hours before your tour scheduled departure time, if you do not inform us at least 48 hours in advance we can not guarantee that you will be picked up at the time indicated on your itinerary.
Timing and Curtailment
• Blugecko will endeavor to complete your stated itinerary in the alloted time, however in rare circumstances (usually due to heavy traffic, traffic hold ups or the pace of the group) It is possible that the stated itinerary can not be completed. In such circumstances no refund or part refund will be mandatory. Blugecko will endeavor to complete your written itinerary but we can not guarantee that we include any requests for further attractions which are not stated on the written itinerary.
• All stated return times are approximate and represent the average time a tour will return to your hotel. Actual return times can be earlier or later than the times stated depending on factors such as hotel location, traffic conditions, pace of the tour, additional options taken etc. On occasions the tour can return significantly later than the time stated on the itinerary (please bare this in mind if planning activities after the tour)
• For hotels booked by Blugecko: Blugecko will not be responsible for the quality of any services offered at the hotel and the quality of the hotel accommodation and Blugecko will not be liable for any financial compensation to the customer if the hotel does not meet their expectations. Any refunds for unused nights or no shows at hotels will be in accordance with the hotels own cancellation policy and refunds will also be subject to Blugecko own handling charges.